Refund policy

Cancellation Policy

Consumers have the right to cancel. A consumer is any natural person who enters into a legal transaction for purposes that predominantly are neither commercial nor self-employed professional activities.

An entrepreneur is any natural or legal person or a partnership with legal capacity who acts in the exercise of their commercial or self-employed professional activity when entering into a legal transaction.

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party nominated by you, who is not the carrier, has taken possession of the goods.

To exercise your right of cancellation, you must inform us (Soundreference Handel GmbH & Co. KG, Pasingerstr.16, 82166 Gräfelfing, Tel.: 089-7193766, Fax: 089-7194266, Email: info@soundreference.de) by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to cancel this contract. You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we must reimburse all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notice of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the returned goods, or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

End of the Cancellation Policy

Exception: The right of cancellation does not apply to contracts

- for the supply of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,

- for the supply of sound or video recordings or computer software in a sealed package if the seal was removed after delivery.

(If you wish to cancel the contract, please fill out this form and send it back.)

Cancellation Form

To:

Soundreference Handel GmbH & Co. KG

Pasingerstr.16

82166 Gräfelfing

Fax: 089/7193766

Email: info@soundreference.de

I/We (1) hereby cancel the contract concluded by me/us (1) for the purchase of the following goods:

Description: _________________________________________________________________

Ordered on / received on (1): _________________________________________________________________

Please enter your name/address here.

First name/Last name: _______________________________________________

Street: __________________________________________________________

Postal code / City: ________________________________________________________

Date:______________________________________________________________

Signature (only if communicated on paper): ______________________________

(1): Delete as applicable.